Returns & Exchanges

At Generous Family, we want your fashion finds to fit perfectly, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. We strive to make the process as seamless as possible so your family can shop with complete confidence.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the original, unworn clothing back into the shipping bag or box and include any original packaging or promotional inserts.

3

Attach the Label

Download and print the pre-paid shipping label provided by our portal and securely tape it to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing